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Answer: Although the keys may glow in the dark for a few seconds, our state of the art reflective technology is based on the usage of the light from the computer monitor only. Our technology operates in the similar fashion as street signs reflecting from car headlights.
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 Question: Can I buy them in any stores?
Answer: At this time, we do not sell this product to any retailers.
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Question: How long will the labels last?Answer: The computer is utilized approximately 3 years. Our key cap labels have an expectancy life of up to 10 years with average wear and tear.
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Question: How long will they glow for?Answer: The glow life has an expectancy of up to 10 years with normal usage.
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Question: Do I need any tools to install the labels?Answer: Although no special tools or training is required, it is suggested that tweezers may provide added assistance in the installation process.
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Question: Can I remove the labels once I have placed them on my keyboard?Answer: With proper care and adequate time, the key cap labels may be removed if they are placed on the keyboard.
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Question: Is the material used non-toxic?Answer: All vinyls, inks, powders and adhesives used are non-toxic.
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Question: What is a kiss cut?Answer: A kiss cut is a conforming die that "kisses" the surface of the vinyl and doesn't cut through the backing paper. The kiss cut allows the individual location to be peeled, leaving the rest of the sticker untouched. Remember when creating a kiss cut, to indicate it on a separate layer and to leave 1/8" on either side of the kiss cut to allow for a safety area. There should also be 1/4" between cuts, so if your kiss cut runs parallel with the die cut, each of them need 1/8" for a total of 1/4" between cuts.
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Question: Are your stickers waterproof, weatherproof, and fadeproof?Answer: All of our stickers are made of an outdoor-caliber, durable, waterproof, industrial strength vinyl with an aggressive permanent adhesive. Our stickers have a 10 year effective capability against any weather, fading, etc. Before the stickers are cut, we add a 100% clear gloss UV coating.
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Question: Do you offer promotional key cap label printing?Answer: Yes, we do, but in general, custom/promotional key cap label runs are more than our standard key cap label run. With our custom/prmotional runs, screens and set up fees are incurred as additional charges. If you want a custom/promotional key cap label packages with your company's logo regardless of the quantity, Contact us for a quote.
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Question: What\'s your turnaround time?Answer: Standard Key Cap Labels will be shipped the same day the order is placed. Promotional Key Cap Labels will ship roughly 2-4 weeks after your order deadline. Unfortunately, we cannot guarantee ship dates. If you do not receive tracking information from us within 3 weeks after your order was to go into production, then contact us at orders@myglowkeys.com
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Question: Can I get rushed shipping?Answer: You can upgrade your shipping to FedEx Overnight (or similar Express service) which may meet your deadline only at the time your order is placed. Upgrades are not available after order has been invoiced. Rushed shipping does not affect the turnaround time of 2-4 weeks for promotional printing.
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Question: Do you ship internationally?Answer: Yes, we ship internationally via FedEx Express. Please contact us for a shipping quote.
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Question: Can I contact you via the telephone?Answer: Although we are most readily available via email, we do offer telephone contact numbers as well. If you have a question about promotional pricing, please feel free to call us. If you have a question about turnaround time , contact us.
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Question: Can I see promotional/Custom Key Cap Label samples before placing my order?Answer: We offer different prototype options, depending on the quality of sample you would like to see. Production quality prototypes can be produced in the same amount of time as regular production parts. The cost for 6-12 samples of a one-piece design is $500, with $250 rebated back upon the first production order. Prototype costs for multiple-piece designs will have to be quoted separately. Non-production quality samples can also be provided at a minimal cost or no cost, and in much less time than production prototypes. For more information about our prototype policy, please contact us at sales@myglowkeys.com.
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Question: Is there a minimum order quantity?Answer: We can produce any number of pieces for either our standard or promotional/custom key cap labels from 1 to 1 million. Although, the more we can run at a time, the lower the cost will be. (Especially large quantity requirements will have to be evaluated for capacity).
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Question: Do you have a price sheet?Answer: Due to the custom nature of our product, each design must be quoted separately. Many factors contribute to the overall price of a product, including number of colors, quantity ordered, etc. For a free quotation, contact us at sales@myglowkeys.com.
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Question: Can I add [our company\'s name], logo, telephone number to your Promotional Key Cap Labels?Answer: This is what makes our product so good. We can provide your information on our labels to make it professional and to your standards. Yes, this is very easy. Just give us the information that you want and we can produce a proof for your approval.
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